At Mokana Furniture, we do everything we can to make your experience as smooth as possible. On this page, you'll find answers to the most frequently asked questions. Click on a topic to go directly to the appropriate section. Want an immediate answer? Then please use our chat.
Mokana Furniture
Hogelandsingel 49
7512GB Enschede
Netherlands
Tel: 053-4335032
Mail: info@mokana.nl
Chamber of Commerce No: 71451439
VAT No: NL858720681B01
BIC: ABNANL2A
| Bye | Opening hours |
|---|---|
| Monday | 1 p.m. to 6 p.m. |
| Tuesday | 10:00 a.m. to 6:00 p.m. |
| Wednesday | 10:00 a.m. to 6:00 p.m. |
| Thursday | 10:00 to 20:00 |
| Friday | 10:00 a.m. to 6:00 p.m. |
| Saturday | 10:00 a.m. to 5:00 p.m. |
| Sunday | Closed (except first Sunday) |
Our customer service is available Monday through Friday by phone from 10 a.m. to 5 p.m.
On Saturdays due to busy store hours, please send an email and we will call you back as soon as possible.
You order easily through our webshop. Choose your favorite furniture, add it to your shopping cart and complete your order. Need help? Feel free to contact us.
Delivery time depends on the product. In stock? Then we often deliver within 1 to 2 weeks. Not in stock? Then the expected delivery time is mentioned on the product page.
Yes, as long as your order is not yet in production or shipped, we can usually make changes or cancel. Please contact us as soon as possible to do so.
Yes, we also deliver in Belgium and Germany. For deliveries elsewhere in Europe, please contact us.
Yes, at Mokana you can order on demand. We reserve your furniture and deliver at your convenience.
You can pay with us via iDEAL, credit card (Visa, Mastercard, Maestro), PayPal, Klarna (in arrears), in3 (in installments), bank transfer, pin or cash on delivery.
Yes, with Klarna you pay in arrears. With in3 you pay in three installments without interest or BKR registration.
No, you don't have to pay in advance. You can also pay by debit card or cash on delivery.
We deliver with our own delivery service or a reliable carrier. We deliver large furniture to the room of your choice.
Yes, pickup is possible in our showroom in Enschede. You will be notified as soon as your order is ready.
Yes. We will coordinate the date with you. Do you want to change the appointment? If so, please contact our customer service in a timely manner.
You have a 14-day cooling-off period after receipt. Customized products are excluded from the right of withdrawal.
Please report your return to our customer service. You can send small items yourself, large items we will pick up by arrangement.
Yes, return costs are at your own expense, unless it is an error or damage on our part.
Within 7 business days of receiving your return, we will transfer the amount to you.
Yes, you can as long as the order has not yet been produced or shipped. Please contact us as soon as possible.
A legal warranty applies to all furniture. In addition, we are CBW-approved, which offers additional security.
Please contact us directly. Send photos along if necessary. We will solve it together with you.
Yes, you can choose protection treatments and maintenance products. Ask about them in the store or webshop.
Monday 13:00-18:00, Tuesday-Friday 10:00-18:00, Saturday 10:00-17:00. Open every first Sunday of the month from 12:00-17:00.
Yes, you are always welcome during opening hours. There is no need to make an appointment.
Yes, you can park for free at our home furnishing store at Hogelandsingel 49 in Enschede.
Much of it is, but not everything. Feel free to call or email us in advance if you want to see something specific.
Yes, you can get free, no-obligation advice from our interior design specialists during your visit.
You'll find furniture in industrial, country, modern, Scandinavian, Japandi, hotel chic and more.
Yes, many pieces of furniture are customizable. You can see all the fabrics and materials in the home store.
The product page shows the current stock status and delivery time. In doubt? Please contact us.
Use the right maintenance products and treat your furniture regularly. In our showroom and webshop you will find everything you need
Vacuum your sofa weekly with a soft brush to remove dirt and dust. Never use harsh cleaning agents. For stains, dab directly with a clean, slightly damp cloth - do not rub. If necessary, treat the fabric with a textile protector against stains and moisture.
Yes, but acting quickly is important. Dab liquids immediately with a clean cloth. For stubborn stains, you can use a special detergent suitable for the type of fabric. In doubt? Always test on an inconspicuous spot first or contact our customer service team.
Leather furniture is best wiped monthly with a slightly damp cloth. Use a leather conditioner every 6 to 12 months to keep the leather supple and prevent it from drying out. Do not place leather furniture right in the sun or near a heat source to avoid discoloration and drying out.
Microleather is a combination of leather and microfiber. It looks like leather, but is slightly softer and easier to maintain. Clean it regularly with a slightly damp cloth and use a special microleather cleaner for long-lasting protection.
Use coasters and placemats to prevent scratches and scuffs. Clean the table weekly with a soft, dry cloth or a slightly damp cloth without detergents. Treat oiled wood regularly with furniture oil to nourish and protect it.
For superficial stains, you can lightly sand the area with fine sandpaper and re-treat with oil or varnish (depending on the finish). Deeper damages can be touched up. Contact us if you are unsure about the right approach.
Yes, prolonged exposure to sunlight can cause discoloration - especially with natural materials such as wood, leather and fabrics. If possible, use blinds or don't place your furniture right in front of a window. Turn loose cushions occasionally to minimize color differences.
It depends on the material and use. On average, we recommend:
Yes, we offer care sets for fabric, leather, wood and microleather. You can find them in our store or order them online through our webshop. Get advice on which product best suits your furniture.
Yes, upon purchase you can opt for a professional stain and protection treatment (such as iProteqt). This will protect you for several years against common stains and you can count on extra service in case of damage.
Mokana Furniture
Hogelandsingel 49
7512 GB Enschede
T: 053-4335032
E: info@mokana.nl
Questions about this product? Leave your details and we will get back to you as soon as possible.
Mokana Furniture
Hogelandsingel 49
7512GB Enschede
Netherlands
Tel: 053-4335032
Mail: info@mokana.nl
Chamber of Commerce No: 71451439
VAT No: NL858720681B01
BIC: ABNANL2A
| Bye | Opening hours |
|---|---|
| Monday | 1 p.m. to 6 p.m. |
| Tuesday | 10:00 a.m. to 6:00 p.m. |
| Wednesday | 10:00 a.m. to 6:00 p.m. |
| Thursday | 10:00 to 20:00 |
| Friday | 10:00 a.m. to 6:00 p.m. |
| Saturday | 10:00 a.m. to 5:00 p.m. |
| Sunday | Closed (except first Sunday) |
Our customer service is available Monday through Friday by phone from 10 a.m. to 5 p.m.
On Saturdays due to busy store hours, please send an email and we will call you back as soon as possible.
