Do you have a question about our products or your order? Below you’ll find our frequently asked questions with clear answers. Still can’t find what you’re looking for? Feel free to contact us.
How can I place an order with Mokana Meubelen?
You can easily order online through our website. You can also place your order in person at our showroom in Enschede and see the furniture for yourself.
Are all products available directly from stock?
Not all products are available from stock. Many pieces of furniture are ordered specifically for you or custom-made. The estimated delivery time is always listed with the product.
Can I still change my order after placing it?
Yes, this is often still possible within a few days. Please contact our customer service as soon as possible to arrange this.
What payment methods do you accept?
You can make secure payments with us using iDEAL, credit card, PayPal, Klarna (pay later), in3 (pay in installments), Apple Pay, Bancontact, Giropay, and Sofort, among others. In our showroom, you can also pay by debit card or cash. Debit card or cash payments are also accepted upon delivery.
Is it safe to pay online?
Yes, all payments are processed via a secure SSL connection. This means your information is well protected.
Can I pay in installments?
Yes, through in3 you can pay for your order in three interest-free installments, with no credit check. You can also choose Klarna Pay Later.
What is the delivery time for my order?
Delivery times vary by product. Furniture in stock can be delivered within a few days. Custom-made furniture has longer delivery times. This information is listed with each product.
What are the shipping costs?
Shipping costs depend on the type of product and your shipping address. In many cases, shipping is free. You’ll see the exact cost at checkout.
Can I pick up my order myself?
Yes, you can pick up your order at our furniture store in Enschede. We will always contact you as soon as your order is ready.
Can I return my order?
Yes, you have the right to return standard products within 14 days of delivery. You are responsible for the return shipping costs.
Does the right of withdrawal apply to custom-made items?
No, the right of withdrawal does not apply to custom-made products or items ordered specifically for you. This is always clearly stated in advance.
How soon will I get my money back after returning an item?
We will refund the amount to your account within 7 business days of receiving the return, minus any shipping costs.
How long is the warranty on my furniture?
Mokana Furniture offers a minimum 2-year warranty on furniture, covering manufacturing defects and structural issues under normal use.
What should I do if there's a problem with my order?
Please contact us by email or phone. Describe the problem as clearly as possible and include photos. We'll always work with you to resolve the issue.
What if my product arrives damaged?
Please report any damage as soon as possible after delivery. We will repair or replace it free of charge.
Where is your showroom located?
Our showroom is located at Hogelandsingel 49, 7512 GB Enschede. You’re welcome to stop by and view our collection and get personalized advice.
What are the showroom’s hours of operation?
Our showroom is open Monday through Saturday. Please check our contact page for current hours.
How can I contact Mokana Furniture?
Do you also offer interior design advice?
Yes! Visit our showroom for free interior design advice from our specialists. Together, we’ll determine which style and furniture best suit your space.
Are you CBW-certified?
Yes, Mokana Meubelen is CBW-certified. This means you have additional safeguards regarding warranty, delivery, and deposits.
Can I have my furniture assembled?
In many cases, we offer an assembly service. Please contact our customer service team to discuss the options and costs.
Questions about this product? Leave your details and we will contact you as soon as possible.
Mokana Furniture
Hogelandsingel 49
7512GB Enschede
Netherlands
Tel: 053-4335032
Email: info@mokana.nl
Chamber of Commerce no.: 71451439
VAT no.: NL858720681B01
BIC: ABNANL2A
| Hello | Opening hours |
|---|---|
| Monday | 1:00 p.m. to 6:00 p.m. |
| Tuesday | 10:00 a.m. to 6:00 p.m. |
| Wednesday | 10:00 a.m. to 6:00 p.m. |
| Thursday | 10:00 a.m. to 6:00 p.m. |
| Friday | 10:00 a.m. to 6:00 p.m. |
| Saturday | 10:00 a.m. to 5:00 p.m. |
| Sunday | Closed (except for the first Sunday) |
Our customer service is available by phone Monday through Friday from 10:00 a.m. to 5:00 p.m.
Due to high traffic in the store on Saturdays, we may have limited availability by phone. Please send us an email and we will call you back as soon as possible.
