At Mokana Furniture, we strive to ensure our customers are satisfied. In the unlikely event that you wish to cancel or return your order, we’d be happy to inform you about the options and procedures.
Canceling or changing an order is usually no problem within a few days of placing it. Please contact our customer service team to discuss the options for your specific order.
You may exercise your right of withdrawal within 14 days of delivery. This applies to orders covered by the Distance Selling Act. Exceptions to this include custom orders and products made to order, such as sofas and chairs.
You are responsible for the return shipping costs. You can either return the package to Mokana Meubelen yourself or ask us to arrange for a delivery service to pick it up from you. If we handle the return shipment, the shipping costs will be deducted from your refund.
Upon termination of the agreement, the purchase price, minus any shipping costs, will be refunded within 7 business days at the latest.
Do you have a complaint about a product, our service, or delivery? Please contact us. You can reach us by phone, email, or through our chat feature. We aim to resolve your complaint within 24 hours. If you have a complaint about a delivered product, please report it via email and include photos.
If you have any questions or need further assistance, please contact our customer service team or ask your question via our chat.
Our customer service team is available by phone Monday through Friday from 10:00 AM to 5:00 PM. On Saturdays, we have limited availability.
We hope this has provided you with all the information you need. If you have any further questions, please don’t hesitate to contact us.
Questions about this product? Leave your details and we will contact you as soon as possible.
Mokana Furniture
Hogelandsingel 49
7512GB Enschede
Netherlands
Tel: 053-4335032
Email: info@mokana.nl
Chamber of Commerce no.: 71451439
VAT no.: NL858720681B01
BIC: ABNANL2A
| Hello | Opening hours |
|---|---|
| Monday | 1:00 p.m. to 6:00 p.m. |
| Tuesday | 10:00 a.m. to 6:00 p.m. |
| Wednesday | 10:00 a.m. to 6:00 p.m. |
| Thursday | 10:00 a.m. to 6:00 p.m. |
| Friday | 10:00 a.m. to 6:00 p.m. |
| Saturday | 10:00 a.m. to 5:00 p.m. |
| Sunday | Closed (except for the first Sunday) |
Our customer service is available by phone Monday through Friday from 10:00 a.m. to 5:00 p.m.
Due to high traffic in the store on Saturdays, we may have limited availability by phone. Please send us an email and we will call you back as soon as possible.
