Do you have a question about our products or your order? Below you'll find our frequently asked questions with clear answers. Can't figure it out? Then feel free to contact us.
How can I place an order with Mokana Meubelen?
You can easily order online through our website. In our showroom in Enschede you can also place your order in person and experience the furniture for yourself.
Are all products available directly from stock?
Not all products are available from stock. A lot of furniture is specially ordered for you or custom made. The expected delivery time is always mentioned with the product.
Can I change my order after placing it?
Yes, this can often be done within a few days. Please contact our customer service department as soon as possible to arrange this.
Which payment methods do you accept?
You can pay us safely with iDEAL, credit card, PayPal, Klarna (post-payment), in3 (spread payment), Apple Pay, Bancontact, Giropay and Sofort, among others. In our showroom you can also pay by debit card or cash. At delivery, pin or cash is also possible.
Is it safe to pay online?
Yes, all payments are processed through a secure SSL connection. So your data is well protected.
Can I pay in installments?
Yes, through in3 you can pay your order in three interest-free installments, without BKR registration. You can also opt for Klarna Pay afterwards.
What is the delivery time of my order?
Delivery time varies by product. Furniture in stock can be delivered within a few days. For custom furniture, longer delivery times apply. This information is listed with each product.
What are the delivery charges?
Delivery charges depend on the type of product and your residential address. In many cases, delivery is free. At checkout you will see exactly what the costs are.
Can I pick up my order myself?
Yes, you can pick up your order at our store in Enschede. We will always contact you as soon as your order is ready.
Can I return my order?
Yes, you have the right to return standard products within 14 days of delivery. Return shipping costs are at your own expense.
Does the right of withdrawal also apply to custom-made products?
No, the right of withdrawal does not apply to custom-made products or items ordered especially for you. This is always clearly stated in advance.
How soon will I get my money back after returning?
Within 7 business days of receiving the return, we will refund the amount to your account, minus any shipping costs.
How long do I have a warranty on my furniture?
Mokana Furniture offers a minimum 2-year warranty on furniture, covering manufacturing defects and construction problems under normal use.
What should I do if something is wrong with my order?
Please contact us via email or phone. Describe the problem as clearly as possible and include pictures. We always solve it nicely with you.
What if my product is delivered damaged?
Report damage as soon as possible after delivery. We will provide repair or replacement free of charge.
Where can I find your showroom?
Our showroom is located at Hogelandsingel 49, 7512 GB Enschede. Here you are welcome to view our collection and receive personal advice.
What are the showroom opening hours?
Our showroom is open Monday through Saturday. Check our contact page for current times.
How can I contact Mokana Furniture?
Do you also offer interior advice?
Yes! You can visit our showroom for free interior advice from our specialists. Together we look at which style and furniture best suits your space.
Are you CBW-recognized?
Yes, Mokana Meubelen is CBW-recognized. That means you have extra assurances in terms of warranty, delivery and down payments.
Can I also have my furniture assembled?
In many cases we offer assembly service. Please contact our customer service for options and costs.
Questions about this product? Leave your details and we will get back to you as soon as possible.
Mokana Furniture
Hogelandsingel 49
7512GB Enschede
Netherlands
Tel: 053-4335032
Mail: Info@mokana.nl
Chamber of Commerce No: 71451439
VAT No: NL858720681B01
BIC: ABNANL2A
| Bye | Opening hours |
|---|---|
| Monday | 1 p.m. to 6 p.m. |
| Tuesday | 10:00 a.m. to 6:00 p.m. |
| Wednesday | 10:00 a.m. to 6:00 p.m. |
| Thursday | 10:00 to 20:00 |
| Friday | 10:00 a.m. to 6:00 p.m. |
| Saturday | 10:00 a.m. to 5:00 p.m. |
| Sunday | Closed (except first Sunday) |
Our customer service is available Monday through Friday by phone from 10 a.m. to 5 p.m.
On Saturdays due to busy store hours, please send an email and we will call you back as soon as possible.
